Our Services
Partner with Cacxi to deploy managed AI services that elevate your customer experience, optimise operations, and scale personalised automation across every channel.
AI Services Tailored To Your Growth
Every service is delivered by Cacxi experts who combine conversational AI, automation, and human oversight to ensure measurable outcomes for Australian businesses.
AI Voice Assistants
Deliver natural conversations for inbound enquiries, proactive follow-ups, and customer service across every phone channel with human-backup when it matters.
- ✓ Human-like voice flows for inbound and outbound calls
- ✓ Automated reminders, confirmations, and rescheduling
- ✓ Live agent escalation and CRM integration
Key outcomes
Available 24/7
AI-powered CRM Automation
Turn data into action with intelligent lead scoring, automated follow-ups, and tailored nurture journeys that run without manual effort.
- ✓ Predictive lead scoring and prioritisation
- ✓ Behaviour-driven multi-channel follow-ups
- ✓ Dynamic customer segments updating in real time
Automation Snapshot
- Leads prioritised weekly
- 1,200+
- Automated follow-up campaigns
- 15+
- Average response uplift
- 38%
AI Scheduling & Resource Optimisation
Balance team availability, job complexity, and customer preference with predictive scheduling intelligence tuned to your operations.
- ✓ Real-time capacity and resource planning
- ✓ Smart routing to minimise travel and idle time
- ✓ Customer preference matching with automated reminders
Scheduling dashboard
Week at a glance
Suggested slots: 9:00 AM • 11:30 AM • 2:00 PM
RAG-based Knowledge Assistants
Empower teams and customers to self-serve with document-aware chat experiences that always quote the source.
- ✓ Secure document ingestion and tagging
- ✓ Citation-based responses with source links
- ✓ Version controlled knowledge updates
Live answer preview
Source: HR-Policies/Remote-Work-2025.pdf
AI-driven Marketing Automation
Build always-on nurture streams with personalised email, SMS, and social campaigns that react to customer behaviour.
- ✓ Behaviour-triggered messaging flows
- ✓ Content generation and A/B optimisation
- ✓ Integrated reporting across channels
Campaign metrics
Avg. open rate
42%
Reactivation uplift
+28%
Journeys live
12
Channels
Email · SMS · Social
Sentiment Analysis & Feedback Insights
Monitor every conversation to surface risks, track satisfaction, and feed improvements back into your service delivery.
- ✓ Omni-channel sentiment dashboards
- ✓ Early warning on churn indicators
- ✓ AI-generated coaching recommendations
Weekly insight cards
- Rising requests for after-hours support (+18%)
- Top driver of negative sentiment: billing delays
- Recommended action: proactive SMS update workflow
AI-powered IVR Systems
Replace rigid phone menus with natural language routing that gets callers to answers faster while reducing agent load.
- ✓ Voice understanding with multilingual support
- ✓ Intent-based routing and self-service options
- ✓ Integration with existing telephony and CRMs
Caller journey
- 1. Natural language greeting identifies caller intent
- 2. IVR serves account info or books a callback instantly
- 3. Complex requests routed with full transcript for agents
Multilingual AI Agents
Support customers instantly in their preferred language with real-time translation and culturally-aware responses.
- ✓ Instant translation across voice and chat channels
- ✓ Domain and region specific vocabulary tuning
- ✓ Transcripts and analytics per language
Languages supported
Custom AI Agent Workflows
Build bespoke AI processes that plug into payments, inventory, logistics, and back-office systems for true end-to-end automation.
- ✓ API orchestration across your tech stack
- ✓ Human-in-the-loop review for critical steps
- ✓ Detailed reporting and compliance logging
Workflow snapshot
- Payment verification > booking confirmation > invoice issue
- Inventory sync with supplier APIs in real time
- Escalation queue with human approvals where required
Consult
We audit your current workflows and success metrics, mapping the right combination of AI services to your business goals.
- ✓ Stakeholder workshops
- ✓ Use-case prioritisation
- ✓ Integration blueprint
Deploy
Our engineers configure, train, and launch your AI services with rigorous testing, human QA, and change management support.
- ✓ Secure infrastructure setup
- ✓ Custom workflow automation
- ✓ Staff enablement & training
Optimise
Receive continuous improvements with analytics reviews, new feature rollouts, and strategic recommendations.
- ✓ Monthly performance insights
- ✓ Ongoing tuning & retraining
- ✓ Dedicated success manager
Ready To Launch Your Next AI Initiative?
Combine multiple Cacxi services into a unified programme, or start with one use-case and scale as you grow. We partner with you at every step.
- ✓ Tailored service roadmap and ROI modelling
- ✓ Compliance and data privacy best practice baked in
- ✓ Australian-based support and delivery team
Book a Discovery Session
Tell us about your business challenges and we will prepare a tailored proposal with timelines and quick wins.
Schedule nowFrequently Asked Questions
Get quick answers to the most common questions about our managed AI services.
How long does it take to launch a new AI service?
Most engagements move from discovery to pilot in 4-6 weeks. We start with a scoped proof-of-value, then expand once KPIs are met. Complex integrations can run in parallel to keep momentum.
Can we combine multiple services into one project?
Absolutely. Many clients pair voice assistants with CRM automation or RAG knowledge bots. We design a shared data layer and governance model so everything works together seamlessly.
Do you provide reporting and optimisation?
Yes. Monthly optimisation sessions are included in every engagement. We review satisfaction scores, resolution metrics, and pipeline impact to prioritise the next round of enhancements.